frequent questions

Woven is a photo viewing app for smart phones, e-readers, and tablets. It gathers together your photos from a wide range of online storage services and creates a unified collection for on-the-go viewing and storytelling. Woven is free and simple to use.

Woven is compatible with most devices on the following operating systems:

• Android – OS 2.2 or later for Kindle Fire, NOOK Tablet, NOOK Color, and Android phones and tablets
• Apple – iOS 4.3 or later for iPhone 3GS/4/4S/5, iPod touch (3rd and 4th generation), iPad (1, 2, and 3), and iPad mini
• Windows Phone – OS 7.5 or later, including Windows Phone 8

If you’re having a compatibility issue, or any other problem, please contact Woven user support. Or, call (800) 878-0900 or email us.

You do—no ifs, ands, or buts. As our agreement with you states, we claim no ownership rights over the material you upload to Woven. Your uploaded photos remain yours.

To add a photo storage service like Facebook or Shutterfly, visit the app’s “Photo Sources” page. For each account and service, you will be asked to enter your account information and grant Woven permission to access your photos. Without your permission, Woven can’t access your photos.

If you have photos stored with more than one photo storage service, add them all—Facebook, Flickr, Picasa, Shutterfly, Instagram, etc.—to create a single master collection. Likewise, if you (or perhaps family members) have multiple accounts with an individual photo storage service, add them all if you’d like your photos merged together in Woven.

If you’re experiencing problems adding a photo service, please contact Woven user support. We’ll try and help, but you may also want to contact the service directly.

The Woven Uploader is a free tool for Mac computers that syncs your iPhoto albums and photos to your Woven account. Once your photos are synced, you can enjoy them on any phone or tablet running the Woven app—they’ll appear in your collection alongside all your other photos. Leave it running on your computer and it’ll automatically sync new iPhoto photos and albums (and remove any that you delete).

If your smart phone, e-reader or tablet has a camera, you can automatically add its photos to your Woven collection by selecting “This Device” from the “Photo Sources” page in the app. Woven will automatically upload copies of your photos and add them as a new album in your Woven collection. (If you’re using Woven for Windows Phone, SkyDrive can automatically upload your photos for you. Add SkyDrive as a photo source and you’ll be able to view these pictures as part of your Woven collection.)

The Woven Uploader is a free tool for Mac computers that syncs your iPhoto albums and photos to your Woven account. Once your photos are synced, you can enjoy them on any phone or tablet running the Woven app—they’ll appear in your collection alongside all your other photos. Leave it running on your computer and it’ll automatically sync new iPhoto photos and albums (and remove any that you delete).

The Woven Uploader runs on your Mac computer (Mac OS X 10.6 or later) where you keep your iPhoto Library.

To install and use the Uploader, you’ll first need a free Woven account. Then, follow the instructions on the app’s “Photo Sources” page to have an email sent to your computer with a download link. When you’ve dragged the file into your computer’s Applications folder, double-click it to get started.

Once it’s running, the Uploader will find your iPhoto Library and begin syncing your albums and photos. Please be patient; uploading times will vary based on the number of photos and the speed of your Internet connection.

When you’re finished, leave it running on your computer and it’ll automatically sync new iPhoto photos and albums (and remove any that you delete).

The Woven Uploader is not a tool for backing up your iPhoto albums and photos. Even while using it, you should continue to protect your locally-stored photos from hard drive failures, accidental deletions, and other problems.

We’ve built and tested the Woven Uploader with great care, but it’s still a new tool. It’s labeled “beta” to highlight our intent to improve it over time and make it even more useful.

If you have specific feedback or suggestions, please contact us and let us know. Or, call (800) 878-0900 or email us.

Woven’s “Thread” viewing tab is a fun new way to rediscover long lost (but we hope meaningful) pictures from your collection. Based on the date, your location, and other factors, you’ll often find surprises here from your photo past. We’re fine-tuning how it works so we’d appreciate your feedback on the photos it’s helping you rediscover.

Sharing photos from your Woven collection with friends and family is easy. When viewing a single photo, simply click on the sharing icon in the photo’s top right corner. Sharing multiple photos is equally simple. From within any group of photos, gently press and hold their thumbnails to highlight your selection. Then, press the sharing icon in the top right corner to choose how you’d like to share this group.

Depending on your phone or tablet, you can share by email, Facebook, Twitter, text message, or pasted link.

The Woven Photo Viewer for Samsung Smart TVs enables group photo viewing on your television. If you have a web-connected Samsung Smart TV or Blu-ray player, the app works with Woven on your iOS/Android phone or tablet to help you enjoy your photos on your home’s biggest and best screen. It’s coming soon to Windows Phone, too.

Woven does not delete, edit, change the organization of, or otherwise alter your original photo collections in any way. However, you can remove or hide photos from your Woven account, without disturbing the original sources.

To hide a single photo, find it in the “ALL” tab and then click the hiding icon in the top right corner. Hiding multiple photos is equally simple. From within any group of photos in the “ALL” tab, press and hold their thumbnails to highlight your selection. As with a single photo, press the hiding icon in the top right corner and your selected photos will no longer be viewable from within Woven.

To be clear, removing a photo or album from your collection does not delete it from the original source, only from within Woven.

(If you want to make changes to your original photos and albums, visit the photo service where they’re actually stored—Facebook, Shutterfly, or Picasa, for example. Once an edit or deletion is made here to your original photo or album, Woven will reflect it in your collection automatically.)

(Sorry, Woven for Windows Phone does not currently support photo hiding.)

Woven automatically downloads and stores thumbnail versions of your photos for convenient offline viewing. Depending on the storage available on your phone or tablet, a number of full-sized versions of your recently viewed photos will also be available.

A free Woven account enables you to:

• Add your photo storage service sources once, then enjoy your photo collection on multiple mobile devices;
• Sync your computer’s iPhoto albums and photos to your Woven account (sorry, Mac users only for now);
• Automatically upload photos from your phone or tablet’s camera roll, and
• Securely sign in and out of your account if you share your devices with other people.

If you have an account, visit the “Info” section of the app to change your name, email address or password. To completely delete your account and any personal information connected to it, please contact Woven user support by phone at (800) 878-0900 or email.

For Woven user support, please contact us for quick assistance. Or, call (800) 878-0900 or email us. For business development, email Jack Harvey or call (617) 535-8001.