FAQ

Welcome to Woven’s list of frequently asked questions (FAQs) from users! If our app doesn’t seem to be working correctly, we suggest a 3-step troubleshooting process:

  • Update your device’s operating system and the Woven app itself to their most current versions,
  • Skim these FAQs in case others have experienced the same problem as you, and
  • Contact us directly for additional assistance. Along with our web form, you can also call (800) 878-0900 or email us.

Overview of Woven

Woven is a photo viewing app for smart phones, e-readers, and tablets. It gathers together your photos from a wide range of online storage services and creates a unified collection for on-the-go viewing and storytelling. Woven is free and simple to use.

Woven is compatible with most devices on the following operating systems:

  • Android - OS 2.2 or later for Kindle Fire, NOOK Tablet, NOOK Color, and Android phones and tablets
  • Apple - iOS 4.3 or later for iPhone 3GS, iPhone 4, iPhone 4S, iPod touch (3rd generation), iPod touch (4th generation) and iPad (1, 2, and 3)

If you’re experiencing a compatibility problem, please contact Woven user support. Or, call (800) 878-0900 or email us.

Adding photos to your Woven collection

To add a photo storage service like Facebook or Shutterfly, visit the app’s “Photo Sources” page. For each account and service, you will be asked to enter your account information and grant Woven permission to access your photos. Without your permission, Woven can’t access your photos.

If you have photos stored with more than one photo storage service, add them all—Facebook, Flickr, Picasa, Shutterfly, Instagram, etc.—to create a single master collection. Likewise, if you (or perhaps family members) have multiple accounts with an individual photo storage service, add them all if you’d like your photos merged together in Woven.

If you’re experiencing problems adding a photo service, please contact Woven user support. We’ll try and help, but you may also want to contact the service directly.

If your smart phone, e-reader or tablet has a camera, you can automatically add its photos to your Woven collection by selecting “This Device” from the “Photo Sources” page in the app. Woven will automatically upload copies of your photos and add them as a new album in your Woven collection.

Enjoying your Woven photo collection

Woven respects the integrity of your original photo collections by not allowing deletions, edits, or organizational changes. If you want to make changes to your photos and albums, visit the photo storage service where they were originally uploaded—Facebook or Picasa, for example. Once a change is made to your original photo or album, Woven will reflect it in your collection automatically. Likewise, to share or save a picture, visit the photo storage service where it’s stored and use the sharing and saving tools they provide.

Woven automatically downloads and stores thumbnail versions of your photos for convenient offline viewing. Depending on the storage available on your phone or tablet, a number of full-sized versions of your recently viewed photos will also be available.

Creating and managing your Woven account

If you have an account, visit the “Info” page in the app to change your user name, email address and/or password. To completely delete your account and any personal information we may have collected, please contact Woven user support by phone at (800) 878-0900 or email.

Woven’s free accounts enable you to:

  • Enjoy your Woven photo collection on multiple mobile devices without having to add all of your photo storage services each time,
  • Securely sign in and out of your account if you share your devices with other people, and
  • Receive periodic email updates with news and information about Woven.

Contacting Woven

For Woven user support, please contact us for quick assistance. Or, call (800) 878-0900 or email us. For business development, email Jack Harvey or call (617) 535-8001.

Effective date: May 1, 2012